Frequently Asked Questions
Are you a source factory?
Yes, we are a direct manufacturer with 12 years of production experience in the industry, providing both corporate brands and customized services.
What quality certificates do you hold?
We hold comprehensive certifications including ISO 13485, ISO 22716, GMP, FDA, CE, ROHS, LVD, and BPA Free, along with various design patents.
Do you support OEM and custom branding?
Yes, we specialize in OEM, private label, and custom logo services. We welcome all customized orders tailored to your requirements.
What are your delivery options?
We support multiple shipping methods including DHL, Fedex, air freight, and sea shipment. We can also deliver to your designated forwarder.
Can you ship directly to Amazon warehouses?
Yes, we can handle DDP terms for Amazon FBA shipments. You simply need to provide us with the necessary labels.
What is your after-sales policy?
We provide dedicated after-sale support and will address any quality issues reported within 10 days of receiving the goods.