Frequently Asked Questions
What are the available shipping modes and charges?
Normally, shipments are sent via couriers such as DHL, FEDEX, UPS, TNT, or via post upon client request. Charges depend on the destination and weight.
Do you hold ISO 13485 and CE certifications?
Yes, the products are manufactured under strict quality systems and hold ISO 13485 and CE approvals. Some products are also registered with FDA 510k.
What is the minimum order quantity (MOQ)?
The expected minimum order value is US$500. However, small sample orders are accepted initially for market testing purposes. Free samples may be offered, though freight costs are covered by the client.
Can I purchase products not shown in the current catalogue?
Yes, if you provide pictures or samples of similar orthopedic instruments, customized procurement or production can be arranged, though delivery may take slightly longer.
What are the standard payment terms?
For orders under USD 800, 100% advance payment is required. For orders over USD 800, 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Are the listed products currently in stock?
Generally, we maintain stock for listed products as they are produced on a monthly cycle. It is recommended to contact the sales team for real-time inventory verification.
Marin-one Medical
