Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your standard delivery terms?
We primarily ship via leading international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the typical delivery time?
Generally, it takes about 1 week if the goods are in stock. For non-stock items, delivery ranges from 15-30 days depending on the total order quantity.
Is there a warranty period for the surgical instruments?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this coverage.
How do you handle international shipping and customs?
We offer multiple solutions:
1. Standard international express for clients with import experience.
2. Door-to-door delivery where we manage customs and taxes.
3. Direct shipping to the US with tax-free benefits for orders under $600.
What material is used for the surgical instruments?
All primary instruments are manufactured using high-grade Stainless Steel to ensure durability and sterilization compatibility.