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Frequently Asked Questions
Are you a factory or trading company?
We are a Professional Manufacturer for emergency stretchers and Rehabilitation Therapy products.
Where is your production facility located?
Our factory is located in China, approximately two hours by car from Shanghai.
What are your standard trading and payment terms?
We typically accept T/T (30% deposit, 70% balance against bill of lading) or L/C. The standard lead time is 15-25 days after deposit.
What kind of after-sale service do you provide?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance. Beyond the warranty, we charge only for the cost of parts.
Which quality certifications do your products hold?
Our products are certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865.
What are the primary applications for this external fixator?
This orthopedic surgical instrument is specifically designed for correcting deformities and fracture fixation in the palm and finger areas.