❓ Frequently Asked Questions
Q Are you a factory or trading company?
We are a professional manufacturer specializing in emergency equipment and orthopedic fixation products.
Q Where is your manufacturing facility located?
Our facility is located in Jiangsu Province, China, approximately two hours by car from Shanghai.
Q What are your standard payment and trading terms?
We typically accept T/T (30% deposit, 70% balance against bill of lading) or L/C at sight. Shipping is primarily handled through Shanghai port.
Q What is the typical lead time for production?
Normally, production takes 15 to 25 days after the deposit has been received, depending on the order size.
Q Do you provide after-sales service and warranties?
Yes, we provide a 12-month warranty from the date of receipt. During this period, we supply free spare parts and technical guidance for any necessary replacements.
Q What quality certifications do your products hold?
Our products are certified with CE, FDA, ISO9001, ISO13485, and comply with international standards such as EN1865.