Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What is the lead time for production?
A: 3-5 days for sample preparation; lead time for mass production will be confirmed upon order details.
Q3. Do you offer customized services?
A: Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
Q4. How are the goods shipped and how long does it take?
A: We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Q5. What is the warranty period for your products?
A: We offer a 3-year warranty for our products to ensure long-term quality assurance.
Q6. Is it possible to print my own logo?
A: Yes, please inform us formally before our production so we can accommodate your requirements.
Marin-one Medical
