QDo you have ISO 9001 or ISO 13485?
Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
QWhat are the available shipping modes and charges?
Normally we send through DHL express, or via post upon specific request from clients. Charges are based on current carrier rates.
QWhat is the typical delivery time?
Generally, it takes 15-30 days if the goods are in stock. If not in stock, delivery is usually 30-60 days depending on the order quantity.
QDo you provide samples?
Yes, we offer samples; however, there is an extra price associated with sample orders.
QWhat is your return policy for products?
For any defective goods, please send us photographic evidence for confirmation, and we will provide a replacement.
QDo you offer customized packaging?
Yes, a customized packing design service is available to meet specific client requirements.